Is There Patient Support?

LUCENTIS Patient Support Specialists are here to:

  • Assist in enrolling you in the Patient Support Program
  • Provide you with information about financial assistance options

LUCENTIS® (ranibizumab injection) Patient Support Specialist

To speak with a LUCENTIS Patient Support Specialist, call 1‐866‐LUCENTIS (1‐866‐582‐3684), Monday through Friday, 9 AM ‐ 8 PM ET.

This service is for information only and is not a substitute for consulting your Retina Specialist. Only your Retina Specialist can make treatment recommendations for you.

Why should I join the LUCENTIS Patient Support Program?

If you have diabetic retinopathy (DR) or diabetic macular edema (DME), join the LUCENTIS Patient Support Program to receive more information and support, including:

LUCENTIS® (ranibizumab injection) Patient Support Specialist

Live one‐on‐one phone support with Patient Support Specialists, available Monday through Friday, 9 AM ‐ 8 PM ET

Phone Support

Call 1-866-LUCENTIS (1-866-582-3684)


Brochures mailed to your home


Emails with tips and resources to help you stay on track

Access Solutions

Information on patient assistance options from Genentech Access Solutions

Financial Assistance Options

Financial Assistance Options

There may be options to help you afford LUCENTIS, no matter what type of health insurance you have. Learn about Genentech Access Solutions.

Who is LUCENTIS for? LUCENTIS® is a prescription medicine for the treatment of patients with diabetic retinopathy (DR) and diabetic macular edema (DME).

What important safety information should I know about LUCENTIS? You should not use LUCENTIS if you have an infection in or around the eye or are allergic to LUCENTIS or any of its ingredients. LUCENTIS is a prescription medication given by injection into the eye, and it has side effects. LUCENTIS is not for everyone. Some LUCENTIS patients have had detached retinas and serious eye infections. If your eye becomes red, sensitive to light, or painful, or if you have a change in vision, call or visit your eye doctor right away. 

Some patients have had increased eye pressure before and within 1 hour of an injection. Your eye doctor should check your eye pressure and eye health before and after your LUCENTIS injection. 

Uncommonly, LUCENTIS patients have had serious, sometimes fatal, problems related to blood clots, such as heart attacks or strokes. 

Fatal events were seen more often in patients with DME and DR with LUCENTIS compared with patients who did not receive LUCENTIS. Although there were only few fatal events which included causes of death typical of patients with advanced diabetic complications, these events may be caused by LUCENTIS. 

Some LUCENTIS patients have serious side effects related to the injection. These include serious infections inside the eye, detached retinas, and cataracts. The most common eye-related side effects are increased redness in the white of the eye, eye pain, small specks in vision, and increased eye pressure. The most common non–eye-related side effects are nose and throat infections, anemia, nausea and cough. 

LUCENTIS is for prescription use only.

You may report side effects to the FDA at (800) FDA-1088 or You may also report side effects to Genentech at (888) 835-2555.

For additional Safety Information, please talk to your doctor and see the LUCENTIS full Prescribing Information.